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Home :: Frequently Asked Questions

Frequently Asked Questions

How do I browse the shop?
When you browse through categories in the shop, products will be listed on the page. A product title, short description, price will be shown there and if selected, an advertising discount and thumbnail picture.When you click on the product title in the product browsing view, the product detailed view appears.

In the product detailed view you see the product title, detailed description, product options and detailed images. Here you can select product options, quantity etc. and add the product to your shopping cart.

Do the prices include V.A.T.?
Yes all of our prices are shown inclusive of VAT.

How much is the Carriage for your products?
We offer a full NEXT DAY courier service that is just £6.99 per order (England & Wales, Lowland Scotland) and £16.99 per order (Scottish Highlands & N.Ireland) also £16.99 per order (All Uk and Channel Iles inc I.O.W) . Tracked means that your parcel can be tracked to your door. This represents speed and very good value for money. Please contact us for international carriage.

Are my credit card details safe?
YES, this site uses a payment gateway which means we do not see or hold any customer card details. All card information is held and processed from a secure server environment hosted and managed by our paynent gateway. Note that our payment gateway is approved by all the major banks. In case of service issues we will offer a secure alternative.

As with any online transaction, customers should always check to see if there is a padlock in the address or status bar of your browser. On this site, you will only notice the padlock during submission of your credit card details thus giving you piece of mind.

Is the shopping cart easy to use?
Our shopping cart is powered by the popular X- Cart system and is easy to use. Simply browse our shop using the Buy Now buttons to add items. Click View Cart to start the secure checkout process.

What about returns etc?
Please read our "Returns" page more info on this.

Are the sizes accurate?
Every effort is made to keep sizes up to date but unfortunately manufacturers can sometimes change specification without notifying ourselves. We will not be held responsible for any errors or omissions incliding sizes. The same can be said of the images they should not be used as a perfect representation of colour, as every monitor will display them differently never the less they are a useful guide. If you find a mistake in size or colour and you feel it is a major one, please let us know so that we can ammend the products details as soon as possible.